Learning Center

WD Cloud Support

Learning Center

WD Cloud personal cloud storage gives you anywhere access to all your photos, videos, music and files from all your devices; yet keeps it right where it belongs: securely under your roof and completely under your control.

Check out our software, apps and helpful topics to learn how to maximize your personal cloud storage experience.

Accessing your WD Cloud via mobile app

  1. Go to Apple app store or Google Play store
  2. Download and install the WD Cloud Mobile App
  3. Start the app and accept EULA
  4. Sign in using your WD Cloud account email and password
  5. Select your device to view folders and content
  6. Start uploading, accessing and sharing all your content from anywhere

Accessing your WD Cloud via web browser

  1. Open browser
  2. http://wdcloud.jp
  3. Sign in with your WD Cloud account email and password
  4. Choose a device, if you have more than one device
  5. Start uploading, accessing and sharing all your content

Installing WD Access

  1. Download WD Access to your computer computer from the "Download Apps" section above
  2. Run the .mpkg to install the software. After the software is installed, a WD icon will appear in the menu bar.

Use WD Access to check your drive status

  1. Click the WD icon in the menu bar and position the cursor over WD Access or the device name
  2. A context menu will become available with options
    1. To check device status, select the settings option to open the dashboard for the device

How to setup your WD Cloud via computer

  1. Make sure the device and computer are in the same network
  2. Go to http://wdcloud.jp/setup
  3. Follow on-screen instructions
    1. Accept EULA
    2. Find your device
    3. Enter first name, last name, email
    4. Create password for device
  4. Check email and create password for your WD Cloud account (online)
  5. ou’re now ready to start saving, accessing and sharing with WD Cloud web access
  6. Check out WD Access for mass file transfers
  7. In case of failure to setup the device
    1. Follow Advanced steps

How to setup your WD Cloud via computer (Advanced)

  1. Make sure the device and computer are on the same network
  2. Go to http://wdcloud.local (Mac), http://wdcloud (Windows)
  3. Follow on-screen instructions
    1. Accept EULA
    2. Create admin password
    3. Setup WD Cloud web access by entering name and email
    4. Opt-in to auto FW update and register the product
  4. You're ready to start saving, accessing and sharing all your content

How to setup your WD Cloud via the WD Cloud Mobile App

  1. Download and install the WD Cloud mobile app
  2. Start WD Cloud mobile app on your smart phone
  3. Accept EULA, if you have not already done so
  4. Sign in or choose "don't have an account"
    1. Create an account if you don't have one by following the on-screen steps
  5. Select a device and select "add to my account"
  6. You're ready to start uploading, accessing and sharing all your content

Collaboratively sharing folders with friends

  1. Select the folder you want to share
  2. Right click on the folder and select "Share folder" OR click "Share folder" in the top Action Bar
  3. "Share folder" window pops up
  4. Enter email addresses or select users you want to share files/folders with
  5. Click "Share link"
  6. Your friends will need to create an account and/or login to use shared folders

Managing the files shared by me

  1. Click "Shared with others" option in left navigation
  2. A list of your shared links and folders will be displayed

Privately sharing content with friends

  1. Select folder or files you want to share
  2. Right click on selection and select "Share link" OR click "Share link" at the top Action Bar
  3. Select "Private link" in the "Share link" window
  4. Enter email addresses or select users you want to share files/folders with
  5. Click "Share link"
  6. Your friends will need to create an account and/or login to view shared files and folders

Viewing the files shared with me

  1. Click "Shared with me" option in left navigation
  2. A list of links and folders shared with you will be displayed

Sync your favorite files across all your computers

WD Sync automatically synchronizes your favorite content across all your computers and your WD Cloud device, keeping your files always up to date and accessible from all your devices.

How to install WD Sync

  1. Download the WD Sync app from the "Download Apps" section above
  2. Follow the on-screen instructions

How to recover older versions of files within WD Sync

  1. Select the WD icon in your menu bar/sys tray
  2. Select "Settings"
  3. From the WD Sync App, select the 'History' tab
  4. From Explorer/Finder, drag a file (that is stored within a WD Sync hub folder) and drag it onto the WD Sync window (in the section titled "drag any synced files here") to see previous versions
  5. If previous versions of that file exist, up to 5 most recent versions will be listed
  6. Select the 'Restore' button to restore a previous version of that file

How to share files with WD Sync

  1. From within a folder paired with WD Sync, right click a file
  2. Options to share via email or copy link to clipboard are available
    1. "Share via email" will open your default email application and create an email with the selected file's link created in the body of the email
    2. "Share via link" will copy a link you can paste into any document (message) to share

How to use WD Sync

How to add additional Sync folders:

  1. Select the WD icon in your menu bar/system tray
  2. Select "Settings"
  3. From the WD Sync App, select 'Add'
  4. Select the folder on your computer you would like to add to your WD Sync hub
  5. Select (or create) the folder on your WD Cloud that you'd like to Sync to.

Uploading via WD Cloud Mobile App

  1. Accept EULA, if you have not already done so
  2. Start WD Cloud Mobile App on your smart phone
  3. Sign in using your WD Cloud account email and password
  4. Skip through adding devices
  5. Accept "auto backup photos and videos"
  6. Select a folder location to upload to
  7. Create a new folder
  8. Click "…" and select "Upload"
  9. Pick photos from Albums

Uploading via WD Access

  1. Install WD Access and find it in System Tray (Windows) or Menu Bar (Mac)
  2. Click WD Access icon and select your device
  3. Follow on screen instructions
    1. Choose User
    2. Drag and Drop files and folders you want to upload
    3. Choose upload location

Uploading via WD Cloud Web Access

  1. Go to http://wdcloud.jp
  2. Login using your WD Cloud account email and password
  3. Select a device you want to upload files to
  4. Drag and drop files OR choose "Upload Files" from the Actions menu

Download Apps

WD Cloud

Desktop App

Software app for your desktop or laptop to easily manage, access and share your WD Cloud content.

Mac

WD Cloud

Mobile App

Upload, access and share your content anytime, from anywhere with tablets and smartphones.

iOS

WD Sync

File Synchronization App

Keep all your favorite content synced across all your computers and your WD Cloud device so files are always up to date and accessible from all your devices.

Mac

WD SmartWare

Backup Software

Backup software that facilitates automatic and continuous backup of all your files.


WD Access

Device Management Tool

Easily access your WD device, check status and configure your device settings.

Mac

Contact Support

  • NAS
    0033/001/0061 80085584253

  • Warranty Support
    0800-805 7293
    0120-934 453

  • General Support
    0800-805 7293
    0120-934 453